Crappy customer care… Are unable to arrive at loan officer. Started re-finance techniques. Turned-in all the papers, overlooked 5 closings. Nevertheless prepared! Losing profits. Difficult customer support. Crappy package! Just how did it arrive at 4.5 mil from inside the conversion process? Ask your States Attorneys Office.
They keep transferring us to new mortgage processors
Terrible customer service. I have already been making reference to good re-finance because the no nearer to closure than just I was for the June. Customer care are bull crap. They simply import me to differing people, and i am bounced up to such as a baseball. Very upset and crazy and you may was swinging my mortgage quickly. Dont strongly recommend This new Rez anyway.
My mortgage are that have Ditech also it try sold so you can The newest Rez
Avoid the use of NEWREZ….biggest error We have produced. Started looking to refi. Because Can get these days it is October nonetheless prepared. I have sent an identical documentation when you look at the many times. Are unable to visited somebody of the cell phone. My personal loan try acknowledged two months back nonetheless waiting. The organization was a joke go in other places.
New Rez is the worst mortgage company!! The fresh Rez called and you can available to refi my mortgage in the an excellent straight down interest rate. The borrowed funds Manager Ryan said it will be simple no problem. The guy also told you its not necessary for another appraisal because loan was only one year old and we were not bringing one additional money away! HA… 5 months later on they are asking for docs it currently have. The borrowed funds Chip dont see the docs I publish to their secure web site. This new positively poor financial I have actually caused! Conserve the anger and acquire other lender!!
NewRez/Shellpoint obtained our very own financial from Ditech. Very first commission so you’re able to NewRez was in , and this we developed via the NewRez webpages having automated repayments on the first of monthly. The went better up to . They never ever took this new payment which was supposed to be taken from our savings account! We didn’t observe until we got a trip into the out of certain unusual matter stating they were NewRez, failed to speak with her or him even as we didn’t accept the number. Checked out all of our membership online thru their website and you may lower and you can view the new Oct commission hadn’t started immediately received! Had towards phone having NewRez customer care immediately discover aside what was happening and try informed it had been particular style of glitch. Mind you, costs having been transferring having commission well because the ! There’s a great amount of money in the brand new savings account for it! I spoke with one or two some other people towards the , for the 2nd person bringing the commission over the telephone that have the latest report off her there would be no late costs, no commission and it would-be ACH. These days it is as well as on the webpage its demonstrating myself it is an unapplied payment! What the deuce, this is the Oct step one payment and really should had been used as a result Instantaneously to your . Therefore we get on the phone once again using them now and you can query what’s happening? Is informed you to definitely she’d immediately demand it is put on the latest Oct percentage and you will you aren’t later We contacted our very own lender right after talking-to NewRez on the and you may the lending company told you zero take to from the percentage got expected from the NewRez/Shellpoint, they (the bank) are not stopping one percentage so we provides a good amount of money to cover cuatro several years of costs! You will find lower than 12 months left with this very first home loan and generally are definitely offered going to the state attorneys general’s work environment, the greater company bureau, hiring legal counsel and you can purchasing which away from now. Our very own on the web account which have NewRez shows the next percentage is auto-reduced is defined having Late 1, in case i attempt to go through the arranged automated repayments, it tells us we can not because account try delinquent. This is so that incorrect on many accounts! We have Not ever been late in the 30 speedycashloan.net holiday loans for bad credit years with your financial payment and we also features the ultimate credit history more than 850! Are they today going to bang our credit history? Abstain from Them!
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